New York, USA, October 5th, 2026, FinanceWire
A partnership case study on baggage protection, traveler confidence, and a better post-booking experience.
Overview
A delayed or missing bag can quickly turn an exciting trip into a stressful experience. While airlines ultimately manage baggage handling, travelers often look to the company they booked with for answers, creating frustration for customers and support teams alike.
At CheapFlightsFares, delivering a seamless travel experience extends beyond helping customers book affordable flights. The company wanted to give travelers greater confidence throughout their journey, especially when unexpected baggage issues arise.
That’s why they partnered with Blue Ribbon Bags (BRB), a global baggage protection and recovery service, to provide travelers with a simple, reliable solution for baggage recovery and claims.
The Challenge
When baggage is delayed or misplaced, travelers often face:
- Unclear reporting processes
- Multiple airline touchpoints
- Limited visibility into claim status
- Long wait times for updates
Although baggage handling is managed by airlines, travelers frequently contacted CheapFlightsFares for assistance, increasing support requests for issues outside the direct control.
A solution needed to:
- Help travelers navigate baggage issues more confidently
- Reduce unnecessary support interactions
- Improve the overall post-booking customer experience
- Reinforce trust throughout the entire travel journey
The Solution
CheapFlightsFares integrated Blue Ribbon Bags into its Travel Concierge Program, giving eligible travelers access to a dedicated baggage protection and recovery service that works across every flight and every airline worldwide.
Instead of navigating complex baggage procedures on their own, travelers can work directly with BRB’s recovery service for a smoother experience during a stressful trip moment.
The partnership allows each company to focus on its area of expertise:
- CheapFlightsFares helps travelers find affordable flights and book with confidence.
- Blue Ribbon Bags manages baggage recovery and protection through its dedicated platform.
The Results
The partnership has delivered measurable value for both travelers and customer support.
98% baggage recovery rate
Blue Ribbon Bags reports that 98% of bags reported missing are recovered and returned to the traveler, providing customers with added confidence that a baggage issue doesn’t have to derail their trip.
Improved customer experience
Knowing baggage protection is available throughout their journey gives many travelers greater peace of mind, allowing them to focus on enjoying their destination rather than worrying about what could go wrong.
Reduced support burden
Since integrating Blue Ribbon Bags, CheapFlightsFares has experienced a noticeable reduction in baggage-related support inquiries, as travelers can report and manage baggage issues directly through BRB’s dedicated service.
Why This Partnership Matters
Travel is about creating memorable experiences, not worrying about luggage.
By partnering with Blue Ribbon Bags, CheapFlightsFares has strengthened its commitment to supporting travelers beyond the booking process. Instead of leaving customers to handle baggage issues on their own, the partnership provides access to a trusted recovery service tailored to the travel industry.
“Losing a bag can derail the start of a trip. With BRB, our travelers know that even if something goes wrong, it gets resolved quickly, and that lets them focus on enjoying their holiday instead of worrying about their luggage.” — Sidney, Head of Customer Support Department, CheapFlightsFares.
Looking Ahead
As traveler expectations continue to evolve, post-booking support has become an increasingly important part of the customer experience.
CheapFlightsFares remains committed to working with trusted travel partners like Blue Ribbon Bags to provide solutions that make travel simpler, more reliable, and more enjoyable from booking to arrival.
About CheapFlightsFares
CheapFlightsFares is an online travel agency that helps travelers find affordable domestic and international flights and offers value-added travel services to enhance the overall booking experience.
About Blue Ribbon Bags
Blue Ribbon Bags is a global baggage protection and recovery service that helps travelers recover delayed or missing baggage across every airline worldwide, giving passengers additional confidence throughout their journey.
Blue Ribbon Bags Website URL: www.blueribbonbags.com
CheapFlightsFares Website URL: www.cheapflightsfares.com/